Hi again! In this post, I’m collecting the major players in the flight claim management market to make a small summary that should help you to pick the best one. All featured companies run their business in the no win, no fee model. It means that you pay nothing unless they will win your case. This article is a part of my flight delay compensation guidebook where you can find more detailed posts on how to apply for flight claim compensation.
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Methods to Apply for Flight Claim Compensation
There are two ways to apply for compensation. The first one is to do it on your own. But keep in mind the latest reports showing that 70% of customers who attempt to contact the airlines regarding claims for a bad flight are rejected or ignored. Moreover, Claim Flights company research shows that only 5% of all air passengers use their right to claim delayed flights.
I would like to encourage you to know your rights and try to deal with the airline on your own. To facilitate this task I would recommend you to read my plane delay compensation step by step for EU flights. You will find there all the necessary information about this process.
But of course, taking the above statistics into account it can be difficult to do it alone. Therefore you have the possibility to use a third-party company to do the job for you. They will take care of all administrative work. As I mentioned, the companies in the summary are working in the no win, no fee model, and they will not charge you for this administrative work unless they will win the case. Then, you will need to share your benefit with them (on average 25% of your compensation amount).
How to Pick the Best Company for Flight Claim Compensation
There is a number of different companies on the market and it can be difficult to decide which will take care of your case in the best way. Of course, you can say: that’s easy – you just need to look for those which take less of the winning amount. But in reality, it’s not the whole story. In addition to price, other things are just as important when choosing a flight claim company. I was thinking about what else should be taken into account and I came up with the following criterion:
- Can you trust this company? Trust is the currency of the future. The claim management company handles hundreds of Euros for each of thousands of customers. The amounts can be huge and you have to trust the claim management company that they will handle your case in a correct way and pay your money to you. That’s why you will find in the summary for each company a score in Trustpilot’s evaluation. You can read there some more from satisfied and dissatisfied customers.
- The claim company needs to understand the European legal systems and have contact with European lawyers in different European countries. You have to trust them to judge your case in the correct way. That’s why it’s good to know some details about the company. I think the minimum you should know is:
- how big it is,
- where is located
- how long has it been on the market
Flight Claim Management Companies Summary
The below summary was created in January 2021 (updated in August 2022) and the information below is public, and easy to find on the company’s web pages or official social media profiles. The simulation of compensation fee calculation takes as an assumption living in Europe and we are applying for 600 EUR.
Company | Success Fee | Trustpilot Score | Trustpilot Reviews | On the Market Since | Company Located in | Company Size | Final Rank |
 | 25% if following this instruction else 35% | 97 470 | 2013 | Berlin, Germany | 501–1000 employees | ||
 | 25% | 1 017 | 2016 | Lithuania, Vilnus | 51-200 employees | ||
 | 25% success fee + VAT = 29,75% | 955 | 2010 | Germany, Berlin | 11-50 employees | ||
 | 25% | 1 218 | 2015 | San Francisco, Silicon Valley | 11-50 employees | ||
 | 25% + VAT = 29,75% | 476 | 2014 | Germany, Bonn | 11-50 employees | ||
 | 25% success fee + VAT = 29,75% | 1 203 | 2012 | Germany, Potsdam | 11-50 employees |